We have speeded up the service request process for our customers.

The new procedure aims to provide even more targeted and timely emergency response.

It will be possible to use the following contact methods:

  • Online platform by filling out the form proceed to submit a request for action and/or assistance.
  • By email to:
  • By sending a Whatsapp message to 349.5596286 active Monday through Friday during the following hours 9 a.m.-1 p.m. 2-6 p.m.

Choose the contact mode you prefer but don’t forget to include:

the reason for the service request, the model of the 3D printer involved, (where possible) any photos or/and videos to support the request.

We will arrange in the shortest possible time to view the request and arrange for the intervention of the specialized technician remotely or on-site.


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